Return Policy

We hope you are happy with your purchase!  If for any reason you are unsatisfied with your item, please follow the directions below:

 

To start your return, please email us at returns@jessieandjordan.com with your name, order number, and the item(s) you wish to return. 

All regular sale items will be returnable for a refund less shipping.

The item must be returned within 14 days of receiving the item.

If sent after 14 days and before 30 days, you will receive store credit.

Items will not be eligible for returns after 30 days of purchase.

Once received, returns will be processed within 5-7 business days.

All clearance items are final sale, no exceptions.

 

Conditions:

Please note that all items must be in original condition.  Unworn, undamaged, unwashed, unaltered. Items should be free of marks, makeup, perfumes, deodorant, and animal hair.

 

Damaged Items:

If an item is found to be damaged upon delivery, we must be notified within five (5) days of receipt.  Items cannot be worn or washed when claimed as damaged. After five days, Jessie & Jordan cannot be held responsible.  If a damaged or incorrect item is received, please email us photos at returns@jessieandjordan.com